FAQs
Frequently Asked Questions (FAQ)
Where do you ship?
We currently ship to customers within the United States. Shipping availability may vary depending on the product and destination.
How long does it take to receive my order?
Because each item is made to order, production typically takes 2–5 business days before shipping. Delivery times vary by destination and shipping method.
Estimated delivery times:
- United States: 3–7 business days after production
Please note that these are estimates and may vary during holidays or periods of high demand.
Why is my order made to order?
We create each item only after you place an order. This helps reduce waste and allows us to offer a wider variety of designs without maintaining large inventories.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible after placing your order. Once production has begun, we may not be able to modify or cancel the order.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the carrier receives your package.
My order arrived damaged or incorrect. What should I do?
Please contact us within 7 days of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We'll work with our production partner to resolve the issue as quickly as possible.
Do colors look exactly like they do on my screen?
We do our best to accurately represent our products. However, colors may vary slightly due to differences in monitor and mobile device displays.
Do you offer gift wrapping?
At this time, we do not offer gift wrapping unless otherwise noted on specific products.
How can I contact customer support?
You can reach us through our Contact page or by emailing us at productsupport@cameronmcquay.com. We aim to respond within 1–2 business days.